Privacy Policy

Last Updated: October 24, 2024

Softaware Ltd. ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your Personal Data when you use our services through our software product available at izpei.me and rame.ai (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms and Conditions.

1. Definitions

"Personal Data" means any information relating to an identified or identifiable natural person.
"Processing" means any operation or set of operations performed on Personal Data.
"Data Controller" means the entity that determines the purposes and means of the processing of Personal Data.

2. Data Controller Information

Softaware Ltd. is the Data Controller for your Personal Data. Our contact information is:

Softaware Ltd.
Address: City of Sofia, Slatina District
Hristo Smirnenski Residential Complex, Block 19, Entrance A
Email: [email protected]

3. Personal Data We Collect

We may collect and process the following categories of Personal Data:

3.1 Information You Provide Voluntarily

Account Information: If you create an account, we may collect your name, email address, and password.
Personalization Data: Optional personal information you provide to personalize the AI-generated songs, such as names, ages, and personal anecdotes.
Payment Information: When you make a purchase, our third-party payment processor (Stripe) collects your payment details. We do not store your full payment card information.
Communications: Information you provide when you contact us for support or with inquiries.

3.2 Information We Collect Automatically

Usage Data: Information about your interactions with the Service, such as the pages or content you view, and the dates and times of your visits.
Device Information: Information about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your activities. See Section 7 for more details.

3.3 Information from Third Parties

Third-Party Services: If you choose to interact with third-party services (e.g., social media platforms), we may receive information from them in accordance with their privacy policies.

4. How We Use Your Personal Data

We use your Personal Data for the following purposes:

4.1 To Provide and Improve the Service

Personalization: To generate personalized songs based on the information you provide.
Account Management: To create and manage your account.
Customer Support: To respond to your inquiries and provide customer service.
Service Improvement: To analyze usage patterns to improve and optimize our Service.

4.2 For Transaction Processing

Payment Processing: To process your payments for purchases made on the Service.

4.3 Legal Obligations and Rights

Compliance: To comply with legal obligations, such as tax and accounting requirements.
Enforcement: To enforce our Terms and Conditions and other agreements.
Protection: To protect the rights, property, or safety of our Company, Users, or others.

4.4 Marketing and Communications

Promotional Communications: To send you updates, newsletters, and promotional materials (only if you have opted in).
Notifications: To send you transactional messages, such as confirmations and invoices.

4.5 Advertising and Analytics

Behavioral Advertising: To deliver personalized advertisements and marketing communications.
Analytics: To monitor and analyze usage and trends to improve user experience.

5. Legal Basis for Processing Personal Data

We process your Personal Data based on the following legal grounds:

Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract.
Consent: Where you have provided your consent, particularly for optional personal information used for song personalization and marketing communications.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our Service and marketing our products, provided that such interests are not overridden by your rights.
Legal Obligations: Processing is necessary to comply with legal obligations to which we are subject.

6. How We Share Your Personal Data

We may share your Personal Data with:

6.1 Service Providers

Third-Party Processors: We share information with third-party service providers who assist us in operating the Service, such as:
- AI Technology Providers: To generate the personalized songs.
- Payment Processors: Stripe processes your payment information securely.
- Analytics Providers: We use analytics tools like Google Analytics to understand how users interact with our Service.
- Advertising Partners: We use advertising and marketing tools such as Meta Pixel (formerly Facebook Pixel) to deliver targeted advertisements.

6.2 Legal Requirements

Compliance and Protection: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., court orders).

6.3 Business Transfers

Mergers and Acquisitions: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred.

6.4 Aggregated or De-Identified Information

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and for marketing and analytics purposes.

7.1 Types of Cookies and Technologies We Use

Essential Cookies: Necessary for the operation of the Service.
Performance and Analytics Cookies: Collect information about how you use the Service to improve functionality. We use tools like Google Analytics to analyze user behavior.
Functional Cookies: Allow the Service to remember your preferences.
Advertising and Marketing Cookies: Used to deliver relevant advertisements to you. We use tools like Meta Pixel to track conversions and optimize our marketing efforts.

7.2 Third-Party Tracking Technologies

Our third-party partners may use cookies and other tracking technologies to collect information about your online activities over time and across different websites and services. These technologies may include:

Google Analytics: Collects data about usage of our Service to understand and report on user interactions.
Meta Pixel (Facebook Pixel): Tracks conversions from Facebook ads, optimizes ads, builds targeted audiences, and re-markets to people who have taken some kind of action on our website.

7.3 Managing Cookies and Opt-Out Options

Cookies: You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Service.
Google Analytics Opt-Out: You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Meta Ads Preferences: You can manage your ad preferences on Facebook through your Facebook Ad Settings.
Do Not Track Signals: Our Service does not respond to Do Not Track (DNT) signals.

8. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside of the European Economic Area (EEA), including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your Personal Data, such as:

Standard Contractual Clauses: We use standard data protection clauses approved by the European Commission.
Adequacy Decisions: We rely on adequacy decisions where applicable.

9. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Account Information: Stored until you delete your account or request deletion.
Transaction Data: Retained for the period required by tax and accounting laws.
Personalization Data: Deleted after the song has been generated and delivered, unless you have opted for extended availability.
Analytics Data: Retained as per the policies of Google Analytics and other analytics providers.

10. Your Rights

Under the GDPR and other applicable laws, you have the following rights regarding your Personal Data:

10.1 Right of Access

You have the right to request confirmation as to whether we process your Personal Data and, if so, access to that data.

10.2 Right to Rectification

You have the right to request the correction of inaccurate Personal Data.

10.3 Right to Erasure

You have the right to request the deletion of your Personal Data under certain circumstances.

10.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your Personal Data under certain conditions.

10.5 Right to Data Portability

You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.

10.6 Right to Object

You have the right to object to the processing of your Personal Data for direct marketing purposes or when processing is based on legitimate interests.

10.7 Right to Withdraw Consent

If we rely on your consent for processing, you have the right to withdraw your consent at any time.

10.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

11. Security Measures

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

12. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If you become aware that a child has provided us with Personal Data, please contact us at [email protected], and we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective upon posting the updated Policy on our website. We will indicate the "Last Updated" date at the top of this Policy. Your continued use of the Service after such changes signifies your acceptance of the new Policy.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Softaware Ltd.
Address: City of Sofia, Slatina District
Hristo Smirnenski Residential Complex, Block 19, Entrance A
Email: [email protected]

15. Additional Information for California Residents (CCPA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA).

15.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of Personal Information:

Identifiers: Name, email address, IP address.
Commercial Information: Records of products or services purchased.
Internet or Other Electronic Network Activity: Browsing history, search history, and interactions with our website.
Geolocation Data: Physical location as determined from your IP address.

15.2 Rights Under CCPA

Right to Know: You have the right to request that we disclose certain information about our collection and use of your Personal Information over the past 12 months.
Right to Delete: You have the right to request that we delete your Personal Information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your Personal Information. Note: We do not sell your Personal Information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

15.3 How to Exercise Your Rights

To exercise your rights under the CCPA, please contact us at [email protected].

We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.

16. Do Not Track Signals

Our Service does not respond to Do Not Track (DNT) signals. For more information about DNT signals, please visit allaboutdnt.com.